Advantages of Online Counselling
  • You may find that you are able to speak more freely about sensitive or embarrassing issues, particularly by email or instant messaging counselling.
  • You can engage in the counselling process from the comfort of your own home or in a location where you have access to a computer and are able to ensure your privacy. Online Counselling can be accessed during the day or evening, at a time to suit you. 
  • In email counselling you will have time to reflect on your writing and the responses given and keep email exchanges from the Online Counselling to reflect on it.
  • It is affordable and can fit around non- regular hours if you have a busy life style or work shifts.
  • With Online Counselling you won’t necessarily have to wait for an appointment, which at times can take weeks to arrange for private face to face counselling.
  • Online Counselling can help if you feel uncomfortable about counselling and feel there is a stigma attached to seeking counselling support.
  • You are in control of your counselling from the beginning to end and you negotiate with the counsellor for the amount of sessions which feels right for you.
Disadvantages of Online Counselling
  • There is the possibility of disruption through technical issues at times.
  • You must take care with regards to your own online security for example other people accessing your computer/ email (see your privacy).
  • Within Online Counselling the lack of visual contact might make mutual understanding harder and might cause misunderstandings.
  • Online Counselling is not intended for individuals with severe and enduring mental health difficulties or for those who are actively suicidal.
  • It is also not for individuals who are in crisis or who need an immediate response to their email. If you feel you are in danger of harming yourself contact the Samaritans
  • If you are under 18 years old Online Counselling is not available via this service.

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